Rasmaldo - RH9

Exchanges

We offer a no returns policy. We have a 14 day returns/exchange policy if so when you have a fault/damaged product, but we can't exchange something if the customer has ordered the wrong size/colour. To be eligible for a return you must first please email contact@brownmundepodcast.com with photo evidence as to why you want to exchange, so we can check you're eligible for a return. All garments must be unworn and in the same condition that you received them. It must also be in the original cotton bag packaging with swing tags attached. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Any shipping costs will be deducted from your refund. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@brownmundepodcast.com Shipping Once we've reviewed you return/exchange request email we'll provide full returns details and an address to return your items too. You will be responsible for paying for your own shipping costs for returning your item and for receiving your new exchanged item. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Complaints Any complaints can be raised to contact@brownmundepodcast.com. We will contact you back with a replacement order or a refund. Sale items (if applicable) Unfortunately sale items cannot be refunded. Gift Cards are non-refundable. Please be aware that these items are bespoke, made to order products.